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Leadership in Action: Leveraging Diversity: It Takes a System by Carl J. Davison, Pamela L. Shipp

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Leveraging Diversity: It Takes a System

Pamela L. Shipp and Carl J. Davison

In an increasingly competitive business environment, the ability of organizations and their leaders to recognize and employ every available advantage is critical to success. Leaders often confine their attempts to gain a competitive advantage to the obvious nuts-and-bolts areas: product design, manufacturing, technology, marketing, distribution, customer service, and so forth. Their aim is to focus their organizations' strategies and activities on creating value that surpasses the value offered by their competitors.

That, of course, is a legitimate and worthwhile goal. ...

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