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Leadership Lessons from West Point by Major Doug Crandall

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Chapter 16. LEADING AT THE BUSINESS END OF POLICY

James Tuite

In most organizations, leaders are responsible for creating the policies, mission statements, and values that provide guidance to each member of the organization. These documents are essential for communicating the purpose of the organization and for laying out the framework for how work will be done, how customers will be treated, how the organization will operate, and so forth. Typically, though, the leaders who construct these policies are not the same people who must operationalize them on a daily basis. This responsibility is usually left to the people who work at lower levels of the organization. They are the ones whom the organization must rely on to execute its policies and behave ...

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