1. Deborah L. Ancona, Thomas W. Malone, Wanda J. Orlikowski, and Peter M. Senge, “In Praise of the Incomplete Leader,” Harvard Business Review, February 2007, 92–100.

Chapter 1

1. This story is adapted from Sousan Abadian, “From Wasteland to Homeland: Trauma and the Renewal of Indigenous Communities in North America” (Ph.D. dissertation, Harvard University, 1999). The names have been changed and the story altered to maintain confidentiality.

2. This case is based on Ronald Heifetz’s observations and interviews with key parties during this period in Quito, including numerous conversations with President Jamil Mahuad.

3. Gary Hamel, “Waking Up IBM: How a Gang of Unlikely Rebels Transformed Big Blue,” Harvard Business Review 78, ...

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