As will be shown in more detail in the following chapters, the best way to implement processes such as Situation Management is through the comprehensive introduction of the core processes into homogeneous groups. That is, the desired outcome is one of culture change as opposed to “learning,” which is the objective of ad hoc training or briefing sessions.
With this in mind, there are four critical steps in the successful implementation of the Situation Management Processes in an organization:
Step 1. Management participates in, is committed to, and owns the processes.
Step 2. A critical mass of people learn and apply ...