Chapter 4

Leading Employees

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.

Lao Tzu

Creating Organizational Realities

Workplace settings play a critical role in the construction and enactment of members’ social identities. Organizations are “mini-cultures” that provide “sources and sites of identification for individuals.”1 More specifically, organizations contribute to the construction of member identities in at least two ways: They classify members into roles that have particular meanings and they develop discursive norms from which members draw to interact with others.2 Through these processes, organizations create leaders and subordinates.

Each organizational ...

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