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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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THE SOCIAL BRAIN

Adapted from The Brain and Emotional Intelligence: New Insights

 

We are constantly impacting the brain states in other people. In my EI model, “Managing relationships” means, at this level, that we’re responsible for how we shape the feelings of those we interact with – for better or for worse. In this sense, relationship skills have to do with managing brain states in other people.

This raises a question. Who sends the emotions that pass between people, and who receives them? One answer, for groups of peers, is that the sender tends to be the most emotionally expressive person in the group. But in groups where there are power differences – in the classroom, at work, in organizations generally – it is the most powerful person ...

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