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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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POWER AND EMOTIONAL FLOW

 

Whenever a meeting threatened to lapse into malaise, the president of a company would suddenly launch into a critique of someone at the table who could take it (usually the marketing director, who was his best friend). Then he would swiftly move on, having riveted the attention of everyone in the room. That tactic invariably revived the group’s failing focus with keen interest. He was herding those in attendance up the inverted U from boredom to engagement.

Displays of a leader’s displeasure make use of emotional contagion. If artfully calibrated, even a burst of pique can stir followers enough to capture their attention and motivate them. Many effective leaders sense that – like compliments – well-titrated doses of ...

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