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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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BOSSES: THE GOOD, THE BAD, AND THE UGLY

 

Any collection of working people can readily recall two kinds of bosses they’ve known, one they loved to work for, and one they couldn’t wait to escape. I’ve asked for such a list from dozens of groups, ranging from meetings of CEOs to conventions of school teachers, in cities as different as Sao Paulo, Brussels, and St. Louis. The lists that disparate groups generate, no matter where they are, are remarkably similar to this one:

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The best bosses are people who are trustworthy, empathic and connected, who make us feel calm, appreciated, and inspired. The worst – distant, difficult, and arrogant – make ...

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