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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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THE SOCIALLY INTELLIGENT LEADER

 

The human resources department of a large corporation arranged a daylong workshop by a famous expert in the company’s area of specialty. A larger-than-expected crowd showed up, and at the last minute the event was switched to a larger room, one that could hold everyone but was poorly equipped. As a result, the people in the back had trouble seeing or hearing the speaker. At the morning break, a woman sitting in the back marched up to the head of human resources shaking with rage and complaining that she could neither glimpse the screen on which the speaker’s image was being projected, nor make out his words.

“I knew that all I could do was listen, empathize, acknowledge her problem, and tell her I’d do my best ...

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