O'Reilly logo

Leadership: The Power of Emotional Intelligence by Daniel Goleman

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

ENDNOTES

1 J. D. Mayer, P. Salovey, and D. R. Caruso, “Models of Emotional Intelligence,” in R. J. Sternberg, ed., Handbook of Intelligence, Cambridge, Eng.: Cambridge University Press, 2000.

 

2 The crash of the intimidating pilot: Carl Lavin, “When Moods Affect Safety: Communications in a Cockpit Mean a Lot a Few Miles Up,” The New York Times (June 26, 1994).

 

3 The survey of 250 executives: Michael Maccoby, “The Corporate Climber Has to Find His Heart,” Fortune (Dec. 1976).

 

4 The story of the sarcastic vice president was told to me by Hendrie Weisinger, a psychologist at the UCLA Graduate School of Business. His book is The Critical Edge: How to Criticize Up and Down the Organization and Make It Pay Off (Boston: Little, Brown, 1989).

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required