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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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THE ARTFUL CRITIQUE

 

Consider the alternative. An artful critique can be one of the most helpful messages a manager can send. For example, what the contemptuous vice president could have told the software engineer – but did not – was something like: “The main difficulty at this stage is that your plan will take too long and so escalate costs. I’d like you to think more about your proposal, especially the design specifications for software development, to see if you can figure out a way to do the same job more quickly.” Such a message has the opposite impact of destructive criticism: instead of creating helplessness, anger, and rebellion, it holds out the hope of doing better and suggests the beginning of a plan for doing so.

An artful critique ...

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