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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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MEASURING LEADERSHIP’S IMPACT

 

The late David McClelland, a noted Harvard University psychologist found that leaders with strengths in a critical mass of six or more emotional intelligence competencies were far more effective than peers who lacked such strengths. For instance, when he analyzed the performance of division heads at a global food and beverage company, he found that among leaders with this critical mass of competence, 87 percent placed in the top third for annual salary bonuses based on their business performance. More telling, their divisions on average outperformed yearly revenue targets by 15 to 20 percent.

Those executives who lacked emotional intelligence were rarely rated as outstanding in their annual performance reviews, ...

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