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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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THE GROUP IQ

Adapted From Emotional Intelligence

 

Today’s economy is largely driven by knowledge workers, people whose productivity is marked by adding value to information – whether as market analysts, writers, or computer programmers. Peter Drucker, who coined the term “knowledge worker,” points out that such workers’ expertise is highly specialized and that their productivity depends on their efforts being coordinated as part of an organizational team. Writers are not publishers; computer programmers are not software distributors. While people have always worked in tandem, notes Drucker, with knowledge work, “teams become the work unit rather than the individual himself.” And that suggests why emotional intelligence, the skills that help ...

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