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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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THE OPEN LOOP

 

The reason a leader’s manner – not just what he does, but how he does it – matters so much lies in the design of the human brain: what scientists have begun to call the open loop nature of the limbic system, our emotional centers. A closed-loop system such as the circulatory system is self-regulating; what’s happening in the circulatory system of others around us does not impact our own system. An open-loop system depends largely on external sources to manage itself.

In other words, we rely on connections with other people for our own emotional stability. The open-loop limbic system was a winning design in evolution, no doubt, because it allows people to come to one another’s emotional rescue – enabling, for example, a mother ...

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