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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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CONTAGION AND LEADERSHIP

 

The continual interplay of limbic open loops among members of a group creates a kind of emotional soup, with everyone adding his or her own flavor to the mix. But it is the leader who adds the strongest seasoning. Why? Because of that enduring reality of business: Everyone watches the boss. People take their emotional cues from the top. Even when the boss isn’t highly visible – for example, the CEO who works behind closed doors on an upper floor – his attitude affects the moods of his direct reports, and a domino effect ripples throughout the company’s emotional climate.20

Careful observations of working groups in action revealed several ways the leader plays such a pivotal role in determining the shared emotions. ...

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