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Leadership: The Power of Emotional Intelligence by Daniel Goleman

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GOOD MOODS, GOOD WORK

 

When people feel good, they work at their best. Feeling good lubricates mental efficiency, making people better at understanding information and using decision rules in complex judgments, as well as more flexible in their thinking.38 Upbeat moods, research verifies, make people view others – or events – in a more positive light. That in turn helps people feel more optimistic about their ability to achieve a goal, enhances creativity and decision-making skills, and predisposes people to be helpful.39 Insurance agents with a glass-is-half-full outlook, for instance, are far more able than their more pessimistic peers to persist despite rejections, and so they make more sales.40 Moreover, research on humor at work reveals ...

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