CHAPTER 10
What Is Job Satisfaction Anyway?
Ben was staring blankly at his monitor at the end of another long day. He noticed how many post-it notes had accumulated around his monitor—phone numbers of contacts, reminders, to-do lists, and some random messages to himself that made no sense to him now. Ben started to take them down, when one caught his eye. It was the reminder about his emotional quotient (EQ), and it brought him straight back to his year-end review (YER). It read, “1) Focus and listen more, 2) Think before responding, 3) Withhold immediate emotional judgement.” Ben had promised his employees that he would improve in these areas over the next few months after his YER, and those months had now passed.
Had Ben improved in these areas ...
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