Copyright ............................................................................................................................ vii
The ASTD Trainer’s WorkShop Series ................................................................................. viii
Preface ............................................................................................................................... ix
1. Introduction: How to Use This Book Effectively .................................................................... 1
The Value of an Effective Training and Development Program on Leadership ................... 1
A Process for Choosing the Best Program ...................................................................... 2
How to Use This Workbook Most Effectively ................................................................... 4
What’s in This Workbook and on the CD? ...................................................................... 4
Icons .................................................................................................................... 5
What to Do Next ................................................................................................... 6
2. How People Learn ............................................................................................................ 7
Accelerating Learning ................................................................................................... 7
Intake Styles ........................................................................................................ 7
Multiple Intelligences ............................................................................................. 8
A Model for Learning Development .............................................................................. 10
The Learner First Approach ................................................................................. 10
Project Management for Trainers ................................................................................. 11
Dare to Properly Manage Resources ........................................................................... 11
Creating a Learning Environment ................................................................................. 12
The Roles of Learning ................................................................................................. 13
Summary ................................................................................................................... 14
What to Do Next ......................................................................................................... 14
3. Assessing Leadership Strengths and Weaknesses ............................................................ 15
Self-Assessment ......................................................................................................... 16
360-Degree Assessment ............................................................................................. 16
Behavioral and Motivators Assessment ........................................................................ 16
Privacy Issues ............................................................................................................ 17
Summary ................................................................................................................... 17
What to Do Next ......................................................................................................... 17
4. Evaluation ...................................................................................................................... 18
Mini-Evaluation for Longer Workshops ......................................................................... 20
Evaluations for Workshop Completion .......................................................................... 20
Evaluation of Business Benefit ..................................................................................... 21
What to Do Next ......................................................................................................... 21
5. One-Hour Program .......................................................................................................... 22
One-Hour Program ..................................................................................................... 22
Objectives .......................................................................................................... 22
Materials ............................................................................................................ 22
Using the CD .............................................................................................................. 23
One-Hour Sample Agenda .......................................................................................... 23
What to Do Next ......................................................................................................... 24
6. Half-Day Program ........................................................................................................... 30
Half-Day Program ....................................................................................................... 30
Objectives .......................................................................................................... 30
Materials ............................................................................................................ 30
Using the CD ...................................................................................................... 31
Half-Day Sample Agenda .................................................................................... 31
The Customized Half-Day Version ....................................................................... 33
What to Do Next ................................................................................................. 33
7. One-Day Program ........................................................................................................... 38
One-Day Program ....................................................................................................... 38
Training Objectives ............................................................................................. 38
Materials ............................................................................................................ 39
iii
Using the CD .............................................................................................................. 39
One-Day Sample Agenda ............................................................................................ 39
The One-Day Customized Version ............................................................................... 43
What to Do Next ......................................................................................................... 43
8. Two-Day Program ........................................................................................................... 55
Two-Day Program ....................................................................................................... 55
Training Objectives ............................................................................................. 55
Materials ............................................................................................................ 55
Using the CD .............................................................................................................. 57
Sample Agenda: First Day ........................................................................................... 57
Sample Agenda: Second Day ...................................................................................... 63
What to Do Next ......................................................................................................... 70
9. Follow-Up Work: Action Planning ................................................................................... 128
Setting Up Manager Reviews .................................................................................... 128
Coaching Sessions ................................................................................................... 129
Follow-Up Sessions .................................................................................................. 129
Ideas for Continuing Learning .................................................................................... 130
Summary ................................................................................................................. 130
What to Do Next ....................................................................................................... 130
10. Learning Activities ....................................................................................................... 131
Tips for Trainers ....................................................................................................... 131
Learning Activity 10–1: Understanding Leadership ...................................................... 131
Goals ............................................................................................................... 131
Materials .......................................................................................................... 132
Time ................................................................................................................ 132
Instructions ....................................................................................................... 132
Learning Activity 10–2: Lead/Manage ......................................................................... 133
Goals ............................................................................................................... 133
Materials .......................................................................................................... 133
Time ................................................................................................................ 133
Instructions ....................................................................................................... 133
Learning Activity 10–3: Personal Mission .................................................................... 134
Goal ................................................................................................................. 134
Materials .......................................................................................................... 134
Time ................................................................................................................ 134
Instructions ....................................................................................................... 134
Learning Activity 10–4: Self-Assessment .................................................................... 135
Goal ................................................................................................................. 135
Materials .......................................................................................................... 135
Time ................................................................................................................ 135
Instructions ....................................................................................................... 136
Learning Activity 10–5: Behavioral Style ..................................................................... 136
Goal ................................................................................................................. 136
Materials .......................................................................................................... 136
Time ................................................................................................................ 136
Instructions ....................................................................................................... 136
Learning Activity 10–6: Resiliency Attitude .................................................................. 138
Goals ............................................................................................................... 138
Materials .......................................................................................................... 138
Time ................................................................................................................ 139
Instructions ....................................................................................................... 139
Learning Activity 10–7: Intake Styles .......................................................................... 139
Goals ............................................................................................................... 140
Leadership Training iv
Materials .......................................................................................................... 140
Time ................................................................................................................ 140
Instructions ....................................................................................................... 140
Learning Activity 10–8: Imposing Order on Chaos ....................................................... 141
Goal ................................................................................................................. 141
Materials .......................................................................................................... 141
Time ................................................................................................................ 141
Instructions ....................................................................................................... 141
Learning Activity 10–9: Sabotage ............................................................................... 142
Goals ............................................................................................................... 142
Materials .......................................................................................................... 142
Time ................................................................................................................ 142
Instructions ....................................................................................................... 142
Learning Activity 10–10: Coaching Role Play .............................................................. 143
Goals ............................................................................................................... 143
Materials .......................................................................................................... 144
Time ................................................................................................................ 144
Instructions ....................................................................................................... 144
Learning Activity 10–11: Blending Styles .................................................................... 145
Goals ............................................................................................................... 145
Materials .......................................................................................................... 145
Time ................................................................................................................ 145
Instructions ....................................................................................................... 145
Learning Activity 10–12: Adapting Styles .................................................................... 146
Goals ............................................................................................................... 146
Materials .......................................................................................................... 146
Time ................................................................................................................ 147
Instructions ....................................................................................................... 147
Learning Activity 10–13: Listening .............................................................................. 147
Goals ............................................................................................................... 147
Materials .......................................................................................................... 147
Time ................................................................................................................ 147
Instructions ....................................................................................................... 148
Learning Activity 10–14: Feedback ............................................................................. 148
Goals ............................................................................................................... 148
Materials .......................................................................................................... 148
Time ................................................................................................................ 148
Instructions ....................................................................................................... 148
Learning Activity 10–15: Creating a Vision .................................................................. 149
Goal ................................................................................................................. 149
Materials .......................................................................................................... 149
Time ................................................................................................................ 150
Instructions ....................................................................................................... 150
Learning Activity 10–16: Customer Orientation ............................................................ 150
Goal ................................................................................................................. 150
Materials .......................................................................................................... 150
Time ................................................................................................................ 150
Instructions ....................................................................................................... 151
Learning Activity 10–17: STEM .................................................................................. 151
Goal ................................................................................................................. 151
Materials .......................................................................................................... 151
Time ................................................................................................................ 151
Instructions ....................................................................................................... 152
Leadership Training v
Learning Activity 10–18: Remembering ...................................................................... 152
Goal ................................................................................................................. 152
Materials .......................................................................................................... 152
Time ................................................................................................................ 152
Instructions ....................................................................................................... 153
Learning Activity 10–19: Scenario Planning ................................................................ 153
Goal ................................................................................................................. 153
Materials .......................................................................................................... 153
Time ................................................................................................................ 154
Instructions ....................................................................................................... 154
Learning Activity 10–20: Delphi Technique ................................................................. 154
Goal ................................................................................................................. 154
Materials .......................................................................................................... 154
Time ................................................................................................................ 155
Instructions ....................................................................................................... 155
Learning Activity 10–21: Nominal Group Technique .................................................... 155
Goal ................................................................................................................. 155
Materials .......................................................................................................... 155
Time ................................................................................................................ 156
Instructions ....................................................................................................... 156
Learning Activity 10–22: Project Leadership ............................................................... 156
Goal ................................................................................................................. 156
Materials .......................................................................................................... 156
Time ................................................................................................................ 157
Instructions ....................................................................................................... 157
Learning Activity 10–23: The Big Close ...................................................................... 157
Goal ................................................................................................................. 158
Materials .......................................................................................................... 158
Time ................................................................................................................ 158
Instructions ....................................................................................................... 158
11. Handouts, Assessments, Training Instruments, and Tools ............................................. 159
Using the CD ............................................................................................................ 160
A. Using the Compact Disc ................................................................................................ 194
B. Sample Step-by-Step Preparation for Delivery ................................................................ 198
C. Supplies List ................................................................................................................ 199
D. Resources ................................................................................................................... 201
E. About the Author .......................................................................................................... 204
Leadership Training vi

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