INDIVIDUAL TRUST CONVERSATIONS
Getting trust out in the open makes it safe to raise these concerns between people and in the team. In approaching a trust conversation with an individual, consider an opening such as:
• “I’d like to talk about something that’s concerning me.”
• “May we talk about your work on the project?”
• “I need to explore with you where we are on the project.”
Let’s look in on Maria opening up a trust conversation with her new hire, Alain.
“Alain, I really have to talk to you about your reliability. There isn’t any concern about your ability—you can do this work, and I sense that you want to do well here. However, you promised to get the work to me on Monday morning and it’s now Thursday afternoon and it’s not done. I ...
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