Congratulations, new leader, you’ve joined the leadership ranks at an exceptionally complicated time. The world in which you will operate is fraught with touchy political divisions, economic disparities, generational tensions, and racial disharmonies. Magnifying the difficulty are the ever-shifting dynamics of today’s workplace. More leaders are leading remote teams across larger geographic distances, presenting unique challenges in terms of onboarding new employees, giving performance feedback, building esprit de corps, and nurturing healthy relationships. The traditional stability of consistently applied standard operating work protocols has also been upended. Now individual exceptions and customized ...

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