Yes, but . . . Questions About GMAP and Other Stat Programs

At this point you might be thinking that this all sounds too easy, too perfect. GMAP and other Stat methods do raise several important issues.
What About Fear? Won’t Managers and Leaders Game the System?
When senior leaders emphasize “making the numbers,” it often tempts some managers to game the numbers. Some people may alter the performance numbers; others may shoot for very easy-to-achieve performance targets.
Stat leaders need to emulate Governor Gregoire’s approach: she sets a positive tone that reduces fear and game playing. She likes to tell GMAP participants that “no one gets in trouble at GMAP for bringing forth data that shows we’re not achieving our goals. You get in ...

Get Leading Across Boundaries: Creating Collaborative Agencies in a Networked World now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.