CHAPTER 6

Your Role in the Team

If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.

—Daniel Goleman

Entire books have been written (and will continue to be written) on this topic; our goal is to highlight the importance of group dynamics, but doing so within the framework of creating high-functioning teams. As leaders work to create the conditions for their teams to function at a higher level, they must have the knowledge and skills to help the team navigate the complexity of group dynamics. But before the leader can take on this role, ...

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