Performance Review and Development
In this chapter: purpose of performance reviews, reviews at different levels, focus on the operational review, different types of operational review, review meetings best practice checklist, review meeting agenda, reviewing KPIs using KPQs, reviewing the qualitative aspects of supplier performance
The Purpose of Performance Reviews
In lifecycle terms performance reviews become a key aspect of the relationship at the integration stage, and throughout the deliver stage. Planned and structured reviews are essential for the effective management of supplier performance and also for relationship development. The frequency and depth of reviews will have been agreed upon as part of the contract during sourcing; ...
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