Handling Conflicts and Disputes
In this chapter: are disputes and conflicts inevitable? Responding versus reacting to conflicts, different conflict handling strategies, escalation and dispute resolution, case study
Are Conflicts and Disputes Inevitable?
“Inevitable” is too strong a word; “highly probable” is more accurate. Is even “highly probable” too pessimistic or a statement of reality? Let us consider the factors involved in a typical contract:
- The contract is likely to be for a 3-year period, possibly longer.
- Over that time the customer’s needs and priorities will change, putting additional demands on the supplier, and some of them could be challenging.
- Given the strategic nature of the suppliers we are focusing on, the services ...
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