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Leading for Success by Sarah Cook

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CHAPTER 1: WHAT IS LEADERSHIP?

In this chapter I provide:

•  A description of what makes a great leader.

•  An outline of the difference between leading and managing.

•  A self-assessment tool for finding whether you spend most of your time managing or leading, and the implications of that for you, your colleagues and your customers.

What makes a great leader?

I was working in a business recently that had undergone a lot of change. Morale in the organisation was poor and there was uncertainty about the future. There was generally a stale air about the place and productivity was low.

There were several departments, however, including IT, where the atmosphere was entirely different. People in these departments had a buzz about them, they talked ...

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