Professor Albert Einstein captures the essence of issues management with this observation about problem solving: “We cannot solve problems with the kind of thinking we employed when we came up with them.” It is incumbent upon the leader to understand the issue that needs to be solved in its proper context leaving prejudgment at the door.
Organizationally, the leader’s job is to develop and implement a comprehensive strategy, organize resources operationally, and implement a plan of action with tactical agility. This requires intelligence, agility, adaptability, effective communication, organizational skills, and, in most situations, courage.
President Theodore Roosevelt said: “At any moment of decision, the best thing ...
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