Leading in a Time of Increased Expectations
Traditionally, big energy companies focused primarily on power generation, not customer-centricity. But that’s changing — and today’s digitally empowered customers have opinions about everything from where their energy should come from to when their bills should arrive. Lynn Good, CEO of Duke Energy Corp., reflects on guiding her company through this transformation.
When you lead one of the world’s largest electric utilities, you deal with a rather interesting set of challenges. For example:
A large percentage of your workforce is nearing retirement, yet your industry does not seem to hold the attractiveness of the dynamic technology companies ...
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