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Leading in Times of Crisis: Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business by Stephen H. Rhinesmith, Peter C. Cairo, David L. Dotlich

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WHOLE LEADERSHIP AND MATRIX MANAGEMENT: FOCUS, SIMPLIFY, AND NETWORK

Most managers try to deal with complex organizations using only their heads and soon become overwhelmed with complexity. It is just not possible to hold in mind all the factors affecting policymaking today. Successful global leaders follow a basic process—focus, simplify, and network. They develop relationships with as many people throughout the organization as they can, because they know that in a complex organization, people do things first for people they know and like. Building work and social networks across borders therefore becomes a key step that requires empathy, interpersonal skills, and all the other aspects of heart. In our experience, most large global organizations ...

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