Chapter 8Building Resiliency While Helping Hearts and Minds to Heal

This chapter covers the following topics:

  • Helping employees recover psychologically from trauma
  • Professional support and counseling services available through the Employee Assistance Program and other avenues
  • How managers and employees reacted to a real-life disaster, and how they used professional support to accelerate their recovery


Just as you can’t predict when an emergency will hit, you can’t calculate when it truly will have ended in the hearts and minds of your employees. Long after all physical evidence of a disaster is gone, people may still be suffering adverse effects from the experience. This is why flexibility in planning and in executing your plan ...

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