Leading People Through Disasters

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Part II Dealing with Disasters

The information in this section forms the guts of how to respond when you are faced with a disaster, small or large: what to do when a disaster is unfolding, as you move through the aftermath, and as you work through the longer-term recovery period. These chapters cover the following topics:

• How to help employees at all levels deal with their emotional reactions to a sudden shift in the business equilibrium: fear, anger, shock, depression, guilt, sadness, or one or more other feelings. You’ll find a recounting of what one company did when an employee murdered seven of his fellow employees and how the company worked quickly to address the resulting trauma and to involve the affected employees in designing their ...