July 2006
Intermediate to advanced
192 pages
4h 21m
English
“After many years in the people-side of business, and after having witnessed firsthand the devastation of 9/11, it was clear that the people-side of business was in dire need of an instructional guide for use in times of chaos. This ‘how to’ action guide is a must-read for all of us who want to be better prepared for the next disaster that may come our way… even if it is tomorrow.”
— Ann Rhoades, President of PeopleInk, current Director and former Executive Vice President of Jet Blue Airways, and former Vice President People, Southwest Airlines
“Trauma is debilitating. The inevitable, recurring waves of flashbacks and survivor guilt render us less adaptive, resilient, sensitive, and creative— just ...