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Leading So People Will Follow by Erika Andersen

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Back It Up

One way to avoid stumbling in this area is not to make promises you can’t keep on behalf of the organization. David Seltzer is very good at this. Over the past few years, I’ve been supporting him and his partners to create a clear vision and strategy for the future of the organization. Recently he and I have been talking about putting together a town hall meeting to share the outcomes of the session with the rest of the organization and include them more fully in the process. David’s main concern is ensuring that the senior team shares only the goals and commitments that they can keep. He sees the benefit of the partners saying in public what they’ll do to support the organization’s success, but he’s clear that if they tell everyone ...

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