chapter 2

How do you overcome conflicts or tensions?

  • Improving communication
  • Encouraging open-mindedness
  • Understanding others’ perspectives
  • Increasing healthy debate that leads to better results

‘Everything has beauty, but not everyone sees it.’



Before reading the chapter, do the following quick self-assessment.

How would you rate the following in your team?


Threatened by the arrival of a new colleague

I don’t feel comfortable around the new guy. I don’t know what to make of him. Why has Harriet brought her old colleague into this team? What is she playing at? Surely we already had all the capable people we needed? ...

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