CHAPTER 6

You Can’t Outperform If You Don’t Keep Score

Imagine driving into a paper mill site. The entire facility is green from World War II army-surplus paint, moss covers most of the roofs, and many people in the community believe the business has a high probability of not surviving.

The owners, however, believed the business could survive with a lot of work.

That was the situation at Longview when I arrived.

The few of us brought in by the new owners knew that a rapid transformation was necessary. And we knew that transparency and accountability relative to targets were necessary to make rapid progress.

Having a comprehensive approach to measuring progress, holding people accountable, and keeping score were fundamental to the rapid progress. ...

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