Leading the Learning Function: Tools and Techniques for Organizational Impact

6

Heeding the Call

Jerry Kaminski With MJ Hall

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” —Jack Welch

Ike, an internal performance coach for a large organization, has just received an email from Clara, one of the company’s senior technical managers. In the email, Clara states that one of her project teams is having huge performance problems. The team’s members are not meeting the milestone schedule for Project XYZ and they need training. She wants Ike to conduct a two-and-a-half-day team problem-solving training within the next month.

This request puts Ike in a bit of a bind. Not only is his current schedule very full; he already has a new project on hold and ...