Leading the Learning Function: Tools and Techniques for Organizational Impact

14

A Dashboard Journey

Ron Dickson

Maeve was pleased she was asked to create a metrics dashboard on training for her division’s business leaders. A learning specialist with a recent graduate degree in adult education, Maeve knew her stuff: She was comfortable with Kirkpatrick’s four levels of evaluation and was familiar with the data available in her company’s learning management system. The deadline for the first prototype was tight, but Maeve worked through the weekend to create a mock up that included division training totals (number of learners, total hours delivered, average completions per employee), percentages of training delivered by topic as well as modality, results of satisfaction surveys, and average test scores (Figure 14-1). She ...