Kathleen A. Tomlin
Peace is not the absence of conflict, but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence.1
When people hear the word conflict, it often conjures up images of angry people fighting with one another. Although conflict tends to get a bad rap, it is actually one of the most valuable aspects of any organization or relationship. When we think about positive organizations, conflict may seem particularly out of place, but this chapter aims to convince you that with the right communication style, conflict can become one of the cornerstones of satisfaction and progress ...