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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People by Joseph Michelli

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ImagesIt Must Thrive Inside to Be Experienced Outside

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Treat employees like partners, and they act like partners.

FRED ALLEN, American radio personality

Words matter! Therefore, many leaders have moved away from using the word employee because it connotes a power dynamic in the work relationship. The term suggests that there is a more powerful person (the employer) and a less powerful one (the employee). Additionally, employee describes a financial or transactional relationship—if you employ me, I work for you and you pay me. In lieu of employee, two popular ...

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