CHAPTER 3

Leadership from Anywhere (and Everywhere)

Develop leaders at every level to make yourorganization more adaptable, profitable, and successful.

Harriet: We have a saying at Grand Circle, “Our associates are number one.” People love to correct us. “You mean, your customers are number one,” they say, as if they have caught us in a slip of the tongue.

Alan loves this moment. He knows he has built the company on contrarian principles, and he is happy to challenge conventional wisdom.

“Let me tell you something,” he always answers. “If you don’t make your employees your absolute top priority, you won’t have any customers.”

Over the last 26 years, we’ve built the most extensive global organization in the travel industry: 34 overseas offices, ...

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