CHAPTER 7 Navigating active interruptions

DOI: 10.4324/9781003381860-7


Failure in many instances does not lie in an unknown future but rather in the stuff that is potentially ‘knowable’, it’s just that this information, for a range of reasons, does not appear on the right people’s radar at the right time. Observing these situations regularly occurring across various sectors and geographic regions, it becomes clear that there are distinct patterns emerging from a set of core and required activities. These follow pretty much the same flow. These patterns are positive if the tasks are done well and more challenging if they aren’t. It is also apparent that phases of work and associated activities have a sequence that ...

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