Chapter 3

Why We Have Trouble with Questions

Remember Cindy Stewart's story from Chapter 1? As the “floor girl” in a sewing factory, she heard the factory managers discussing a bottleneck in the production line. “As they wrestled with solutions, none of which worked, I can clearly recall that I was thinking, ‘I wish they would ask me.’” Unfortunately, many of us can see something of ourselves in those managers. They were having problems, their solutions didn't work, and they still didn't reach out to others with questions.

If, as noted in Chapter 2, the open inquiry represented by the free flow of honest questions and conversation is so powerful and beneficial, the question naturally arises: Why do we so often have trouble asking questions? In ...

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