CHAPTER 9People, the Scorecard, and Engagement
The organization’s goals are set; the Business Scorecard is filled out. Now all we have to do is tell the “drivers” to go.
The drivers in the leadership GPS process are our people. Like drivers of automobiles, our team members must be engaged in what they are doing—or less than desirable outcomes will result. In real life, a distracted (unengaged) driver can easily get into an accident and cause damage, ranging from a mere fender bender to a fatality. Much the same can occur if our employees are not engaged: Studies have shown that businesses having a workforce of highly engaged team members outperform their peers by as much as 28%. But companies whose employees have a low level of engagement experience ...
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