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Lean Applications in Sales by Rob Ptacek, Jaideep Motwani

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Chapter 5

Key Enablers—Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application

Bill couldn’t wait to get with Sam the next week, and when they connected, Bill started firing off questions.

“Sam, Ray from Pigments Plus told me Lean Sigma starts with me; but where do I start? How can I get my team trained? What process should I map first? Can you help me?” asked Bill.

“Slow down Bill. There are some additional things you should review before you get too far down the road,” cautioned Sam. “I’m spending more time with you now than I do with my people. You’ll have to put me on your payroll pretty soon!” said Sam jokingly. Sam reached into a file, and handed Bill a one page document. ...

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