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Lean Applications in Sales by Rob Ptacek, Jaideep Motwani

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Chapter 9

Achieving, Sustaining, and Celebrating Sales Success

Bill had been working on the Lean Sigma improvements for nearly two years, and was invited to Rapid Products’s annual Supplier Day to present his success story. During a break in the sessions, Ray caught up to Bill and asked the following.

“We’ve been doing this Lean Sigma thing for nearly six years now and have made some great progress. We are actually growing now, and becoming quite profitable. But the teams are losing their enthusiasm and the whole thing is starting to seem stale. Any hints on how to re-energize the teams?” asked Ray.

“We always go back to the basics to recharge our teams. It’s important to show your commitment. Remember the key enablers? Ask yourself what, if ...

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