In the previous chapter I discussed some of the dilemmas that auditors face because they have multiple stakeholders who may have different views about the value and purpose of internal audit. In addition, auditors face the dilemma of often needing to deliver difficult messages, whilst maintaining good working relationships.
To help me manage these dilemmas when I was a CAE I used coaching support from time to time. From this I gained two key insights in relation to disagreements with management:
Thinking about roles was helpful to me as a CAE, since it helped me to recognize that bringing up certain issues would inevitably be difficult, but a necessary task if I wanted to do my job properly. On other occasions, it helped me think ahead about potential misunderstandings about respective roles and responsibilities so these could be constructively discussed at an early stage.
In my consulting and CAE ...