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Lean Communication by Claire Kuhl, Sam Yankelevitch

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Chapter 1

The Cost of Complexity: The Impact of Language, Culture and Distance on Operations

The more complex a work environment becomes, the more important it is for all parties to communicate effectively.

You have heard it—or said it—a million times: “Keep it simple, stupid.” Great advice, but not always doable in today’s 24/7/365 global economy. Political changes have opened the door to long-distance trade relationships that were unthinkable in the past. Even had they been thinkable, it is only in the past 20 years or so that advances in technology have made it practical for average companies to build just-in-time supply chains and distribution channels that span the globe.

The world is the new shop floor.

Of course, as soon as you have ...

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