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Lean Communication by Claire Kuhl, Sam Yankelevitch

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Chapter 3

Acts of Unintended Communication: Our Actions and the Messages They Send

The law of unintended consequences is an adage or idiomatic warning that an intervention in a complex system always creates unanticipated and often undesirable outcomes.

Princeton.edu

If you think it’s challenging to avoid variances when you are intentionally attempting to communicate a specific message, consider the additional confusion created by those messages you don’t even realize you are broadcasting. Experienced lean practitioners know the Law of Unintended Consequences almost as well as they know Murphy’s Law. I would like to expand the law’s concept a little bit to suggest that some of our actions have the unintended consequence of communicating messages ...

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