Chapter 4

Continuous Improvement of the Communication Process: VSM, 5S, PDCA, and More

As you have seen thus far, organizations working in complex situations must overcome many communication-related hurdles, each of which adds cost. Happily, communication is a process, which means that lean thinking can be applied to make your communication efforts more productive, less error-prone, and even more enjoyable.

My goal in this section is to draw parallels between the shop floor and the communications arena while suggesting how familiar lean tools might be applied effectively. My hope is that this first round of ideas will stimulate your thinking and serve as a springboard for you and your ­company—one that moves you toward creating a systemic set ...

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