Chapter 6

A Leadership Challenge: Use Lean Thinking in Global Communication

Lean Lingo

...[W]e have observed a number of lean transformations in companies of different sizes in which the point of origin was mid-level managers and where quiet leadership was effective without the need for shouting or theatrics.

But still, a leader—someone who will take personal responsibility for change—is essential. No organization has ever undergone dramatic and comprehensive change without someone somewhere, softly or in a loud voice, taking the lead.

—Womack and Jones, in Lean Thinking

My vision is to drive the use of lean philosophies deep into every aspect of managing and leading our companies. But massive culture shifts like this do not just happen by ...

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