Airbus’s billion-dollar bungle, xi–xii
Availability, 21
Blame-storming, 19
Blame vs. solving problem, 18–20
CATIA. See Computer aided three-dimensional interactive application
Communication
act of, 7
assumptions and opinions, 43–44
challenge, xi
Covey’s concept, 7–8
cultural, 4
deletion, 44–46
diagrams, 10
distortion, 44, 46–47
documents, 10
generalization, 44, 47–48
hierarchy and authority, 48–49
issue, 41–42
IT systems, 10
leadership, 17
noise, 42
practices, 4–5
process, 27
root out deletion, 44
transformation, 83
unintended consequence of, 15
urgent from important, 42–43
Computer aided three-dimensional interactive application (CATIA), xi–xii
Cost of complexity
Toyota, 2–3
Cultural and linguistic differences, 1
Donne, John, 8
Eight ...
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