Airbus’s billion-dollar bungle, xi–xii

Availability, 21

Blame-storming, 19

Blame vs. solving problem, 18–20

CATIA. See Computer aided three-dimensional interactive application

Communication

act of, 7

assumptions and opinions, 43–44

challenge, xi

Covey’s concept, 7–8

cultural, 4

deletion, 44–46

diagrams, 10

distortion, 44, 46–47

documents, 10

generalization, 44, 47–48

hierarchy and authority, 48–49

issue, 41–42

IT systems, 10

leadership, 17

noise, 42

practices, 4–5

process, 27

root out deletion, 44

transformation, 83

unintended consequence of, 15

urgent from important, 42–43

Computer aided three-dimensional interactive application (CATIA), xi–xii

Cost of complexity

Toyota, 2–3

Cultural and linguistic differences, 1

Donne, John, 8

Eight ...

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